Demeter’s Pantry LLC (“Demeter’s Pantry,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us.

This Privacy Policy explains how we collect, use, disclose, and protect information when you visit demeterspantry.com, submit a form, subscribe to our mailing list, communicate with us by email or text message, or otherwise interact with our business.

By using our website, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

Information You Provide to Us

We may collect personal information that you voluntarily provide through our website, including:

• Your name
• Email address
• ZIP Code
• Type of customer or business inquiry
• Reason for contacting us
• Mobile phone number, when voluntarily provided
• Your consent to receive text messages
• Information included in messages or correspondence you send to us
• Mailing list and newsletter preferences

Providing a mobile phone number and consenting to receive text messages is optional.

Information Collected Automatically

When you visit our website, certain information may be collected automatically, including:

• Internet Protocol address
• Browser type
• Device type
• Operating system
• Pages visited
• Date and time of your visit
• Referring website or source
• General geographic location
• Interactions with website content
• Cookie and similar technology information

We may collect this information through cookies, analytics services, security tools, and other website technologies.

2. How We Use Your Information

We may use the information we collect to:

• Respond to questions, inquiries, and requests
• Communicate with customers and business partners
• Provide information about orders and shipping
• Provide customer service and support
• Send requested email communications
• Manage newsletter subscriptions
• Send informational text messages when consent has been provided
• Understand how visitors use our website
• Improve our website, products, and services
• Protect our website against fraud, spam, misuse, and security threats
• Maintain business and communication records
• Comply with applicable laws, regulations, and legal obligations

3. Email Communications

We may use Mailchimp to manage mailing list subscriptions, email communications, and certain information submitted through our website forms.

When you voluntarily subscribe to our mailing list, you may receive emails regarding Demeter’s Pantry news, recipes, events, products, promotions, and other business updates.

You may unsubscribe from marketing emails at any time by selecting the unsubscribe link included at the bottom of the email.

Unsubscribing from promotional emails will not prevent us from sending non-promotional communications when necessary to respond to your inquiry or conduct business with you.

4. Mobile Communications and SMS Privacy

When you voluntarily provide your mobile phone number and check the SMS consent box on our website, you agree to receive informational text messages from Demeter’s Pantry LLC.

Text messages may relate to:

• Your inquiry
• Orders
• Shipping updates
• Account or service notifications
• Customer service communications

Demeter’s Pantry does not use this consent to send promotional or marketing text messages.

Message frequency varies depending on your interactions with us. Message and data rates may apply according to your mobile carrier and service plan.

You may opt out of future text messages at any time by replying STOP. After opting out, you may receive one final message confirming that your request has been processed.

For assistance, reply HELP, email info@demeterspantry.com, or call 301-587-0048.

Consent to receive text messages is voluntary and is not a condition of purchasing goods or services.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

We may use Phone.com as a service provider to facilitate business text messaging. Mobile information will only be used as necessary to provide the communications requested or authorized by the recipient.

Wireless carriers are not responsible for delayed or undelivered messages.

5. Cookies and Similar Technologies

Our website may use cookies and similar technologies to operate correctly, remember preferences, understand website traffic, maintain security, and improve the visitor experience.

Cookies are small files stored on your device when you visit a website. They may include:

Essential Cookies

These cookies are necessary for website functions, security, form submissions, and user preferences.

Analytics Cookies

These cookies help us understand how visitors use the website, including which pages are visited and how users interact with the site.

Functional Cookies

These cookies may remember selections and improve website functionality.

We use CookieYes to display and manage cookie consent options. Depending on your location and browser settings, you may be able to accept, reject, or modify certain cookie preferences through the website’s cookie banner.

You may also manage cookies through your browser settings. Disabling certain cookies may affect how some portions of the website function.

6. Google Analytics

We may use Google Analytics through the MonsterInsights WordPress plugin to better understand website traffic and visitor activity.

Google Analytics may collect information such as:

• Pages visited
• Time spent on the website
• Device and browser information
• Approximate geographic location
• Referring websites
• Interactions with website content

This information is generally used in an aggregated form to evaluate and improve website performance.

Google may process information according to its own privacy practices. Google explains that sites using its services may share information with Google through technologies such as cookies, and it provides tools for managing or limiting Analytics use.

7. Google reCAPTCHA

Our contact form may use Google reCAPTCHA to help distinguish legitimate visitors from automated activity, spam, and abuse.

When reCAPTCHA is used, Google may collect technical information about your device, browser, network, and interactions with the website. Google’s Privacy Policy and Terms of Service apply to its processing of this information.

8. Website Security

We use administrative, technical, and organizational safeguards intended to protect personal information against unauthorized access, misuse, alteration, disclosure, or destruction.

Our website may use Wordfence and other security technologies to:

• Monitor suspicious website activity
• Prevent unauthorized access
• Block malicious traffic
• Detect spam, malware, and security threats
• Maintain technical security logs

These tools may temporarily process information such as Internet Protocol addresses, browser information, requested website pages, and attempted login activity.

Although we take reasonable precautions, no website, internet transmission, or electronic storage method can be guaranteed to be completely secure.

9. How We Share Information

We may share personal information with trusted service providers that help us operate our website and business, such as providers of:

• Website hosting and maintenance
• Website forms
• Email communications
• Analytics
• Cookie consent management
• Security and spam prevention
• Business telephone and text messaging services
• Professional, legal, or technical support

These service providers may access information only as reasonably necessary to perform services on our behalf and are expected to handle it appropriately.

We may also disclose information when reasonably necessary to:

• Comply with applicable law or legal process
• Respond to lawful government requests
• Protect the rights, property, or safety of Demeter’s Pantry, our customers, or others
• Investigate fraud, abuse, or security incidents
• Complete a merger, acquisition, financing, restructuring, or sale of business assets

We do not sell personal information.

We do not share mobile phone numbers or SMS consent information with third parties or affiliates for marketing or promotional purposes.

10. Data Retention

We retain personal information only for as long as reasonably necessary to:

• Respond to inquiries
• Provide requested services
• Maintain business records
• Fulfill the purposes described in this Privacy Policy
• Comply with legal, accounting, or regulatory obligations
• Resolve disputes
• Enforce agreements
• Protect our business and website

The length of time information is retained may vary depending on the nature of the information and the reason it was collected.

11. Your Choices and Privacy Rights

Depending on where you live and applicable law, you may have the right to request that we:

• Confirm whether we hold personal information about you
• Provide access to certain personal information
• Correct inaccurate information
• Delete certain personal information
• Limit or object to certain uses of your information
• Withdraw consent when processing is based on consent

To submit a privacy request, contact us at info@demeterspantry.com.

We may need to verify your identity before completing certain requests. Some information may be retained when required or permitted by law.

Email Preferences

You may unsubscribe from marketing emails by using the unsubscribe link included in the email.

Text Message Preferences

You may withdraw your consent to receive text messages at any time by replying STOP.

Cookie Preferences

You may manage available cookie choices through the website’s cookie consent tool or your browser settings.

12. Children’s Privacy

Our website is intended for a general audience and is not directed to children under the age of 13.

We do not knowingly collect personal information from children under 13. If we learn that we have received personal information from a child under 13, we will take reasonable steps to delete it.

A parent or legal guardian who believes that a child has provided personal information may contact us at info@demeterspantry.com.

13. Third-Party Websites

Our website may contain links to websites, social media platforms, or services operated by third parties.

We are not responsible for the content, security, or privacy practices of third-party websites. We encourage visitors to review the privacy policies of any external websites they visit.

14. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our website, business practices, services, technology, or legal obligations.

When changes are made, we will update the “Last Updated” date at the top of this page. The updated Privacy Policy becomes effective when it is posted on the website unless otherwise stated.

15. Contact Us

For questions, concerns, or requests regarding this Privacy Policy or our privacy practices, contact:

Demeter’s Pantry LLC
419 Greenbrier Drive
Silver Spring, MD 20910

Email: info@demeterspantry.com
Phone: 301-587-0048
Website: demeterspantry.com